FAQ:
Your initial master’s password will be ‘0000’, and you can change it as per the user manual.
Yes, you can open the door lock in two ways – you can charge up the door lock using a power bank with android cable. Then, you can use your card, fingerprint or password to open the door. Another way is to use the manual override key provided.
Yes, you will get 2-3 manual override keys depending on the model and 3 RFID cards.
No, a separate charge shall apply for installation service that you can book through Aus Smart Locks or one of our approved dealers.
Batteries can last between 10 and 12 months, depending on the type and number of batteries and usage.
As smart locks are battery-powered, the locking mechanism keeps on working despite power failure.
Yes, our locks are IP55-certified and are water-resistant.
While registering your fingerprint, you can register the same finger at different angles so that you can unlock the door regardless of the angle your finger is placed. Before scanning your fingerprint, wipe your finger thoroughly.
Yes. You can refer our warranty policy at https://ausmartlocks.com.au/pages/warranty
You can get technical support from our authorised distributors over the phone. For on-site servicing, you need to pay the fee charged by the distributor.
We recommend our customers to avoid slamming the door as it can damage the motherboard in the lock system. Damages caused by such actions will not be covered under the warranty. It is advisable to install a door closer as a preventive measure.
Leakages in the battery also affect motherboard, so have your battery compartment inspected every 2 to 3 months.
Ringing of strange tunes occasionally, quick draining of batteries and issues with locking & unlocking mechanism are some warning signs of a faulty motherboard.
Our smart locks can withstand the temperature anywhere from -20 degree Celsius to 60 degree Celsius, and are rated IP55 and over. Though our locks are water resistant, we recommend installing them under roof and away from direct contact with water.
Your fingerprint scanner will definitely work after a restart.
Our smart lock is aided to record the history, but it requires a Bluetooth connection to a registered smartphone to send the log details. You can receive the notifications from smart locks for the door being locked or unlocked with the purchase and installation of Wi-Fi hub that comes with the Gateway.
Yes, you can unlock your smartlock from anywhere in the world, but you should have a Wi-Fi connection and Gateway.
Currently, our smart locks work with Alexa and Google Home, allowing you to protect your home with the sound of your voice. We are working on the integration of Apple’s Siri, so you can enjoy the feature in the future.
Yes, our smart locks provide security and convenience to ensure safe access to your Airbnb property and manage any other investment property.
Yes, you will get two or more traditional keys with each smart lock device to open or close the door.
Certainly, we have a wide range of smart locks that not only enhance the serviceability of your hotel but also eliminate the need for physical cards. It provides:
Our smart lock systems come with:
With these features, our smart locks make a convenient, safe and efficient choice for workplaces.
Our smart lock devices come with passage mode ability, meaning that you can provide access to the public at certain times without providing them the codes, cards or fingerprints.
If so, check the installation of the lock, and also make sure that the cable was installed properly and plugged in securely. Follow user manual and check if the spindle of the lock is installed correctly.
Our smart lock technologies allow you to create and store multiple unique user codes, fingerprints and RFID cards, but we recommend referring the user manual for further details.
If you have trouble with your Wi-Fi Gateway, try the following:
Our smart locks are equipped with state-of-the-art security technologies, such as
Even if you have lost your phone, you can still manage the account from any other mobile device as long as you are using the compatible one. If you think that your phone is compromised, you can move your account to any other phone and delete the mobile keys.
All android phones (Android 4.3 or later) and iPhones (iOS9 or later) are compatible with smart lock’s Bluetooth.
Yes, smart locks are as safe as your traditional locks and have multiple advantages that are worth your investment.
Integrated with several advanced features and easy to install design, Au Smart Lock devices have been one of the favourite smart lock options on the market today.
Yes, smart locks can be hacked. However, with proper installation, updating the software and keeping your passwords safe, it is extremely difficult to hack.
However, these are not the problems with Au Smart Locks as all our devices come equipped with state-of-the-art technologies and features to ensure the safety of your property.
Pros:
Cons:
Note: With Au Smart Lock devices, you don’t have to deal with these cons. They can’t be easily hacked and are easy to install.
Smart locks offer a convenient way to monitor access to your home, so they are safer than conventional keys.
Our smart locks are of very high-quality and come with several built-in safety features to prevent intruders from breaking-into.
Fingerprint door locks are securer than traditional locks as keys can be stolen or misplaced but fingerprints can’t be done so. Moreover, biometric locks come with several security features, which make them a safer alternative to traditional lock & keys.
To enable Wi-Fi, you need to connect a gateway device and configure it via TTLock App. Now, you can connect the Wi-Fi to the smart door lock to create, delete or change the passcodes, fingerprints or card access remotely. You will also receive the access log instantly through TTLock app.
You can control the smart door lock with Amazon Alexa by following the below-listed steps:
In this way, you can have complete control over your smart lock with Amazon Alexa from anywhere in the world.
If you are not sure which mortise is suitable for your existing door, we will help you out.
With the TTLock app, you can add and manage new users to access your smart lock.
Rotating the spindle in the correct direction is essential for proper lock functionality. If not rotated correctly, the lock may remain unlocked at all times, compromising security. Refer to the lock diagram or user manual for precise instructions on spindle rotation.
Yes, you can manually lock your smart lock by pressing and holding the "#" key. This feature offers a quick and easy way to ensure your property is securely locked.