WARRANTY

“Secure Smart….Smart Locks”

AUSTRALIAN CONSUMER LAW GUARANTEES, Au Smart Locks guarantees all of its branded products in accordance with the Australian Consumer Law.

1. Warranty – Au Smart locks also warrants that each of its AUSLOCK branded Smart Locks with which this document is given will be free of defects in material and workmanship (including mechanical parts) for a period of 1 years from the date of purchase of the product, subject to the limitations and exclusions set out below (“warranty’’).

Our local call-out service for lock-related issues has a fixed fee of $180, which applies regardless of warranty coverage.

For locks located outside of our local area, we offer a $250 warranty assessment holding fee that enables immediate replacement of the lock.

If the assessment is satisfactory and the lock is covered by warranty, the full $250 fee will be refunded.

If the lock is unsatisfactory under the warranty claim, then a invoice will be sent for the new lock, which then can be purchased by paying the balance of the new lock minus the $250 fee.

Failure to respond or pay the balance will void the warranty for the replacement lock.

* Please note that it is the duty of the consumer to return any faulty products to us.

 *Warranty voided if locks are tampered with and sticker is not in place over the screw

2. Limitations . Unless otherwise expressly provided for in writing and subject to the exclusions set out in this warranty: 

a. Electrical and Electronic Components – Electrical and electronic components used in AUSLOCK branded Smart Locks (excluding batteries) are warranted will be free of defects in material and workmanship for a period of 12 months from the date of purchase. Batteries are not covered by the warranty. 

b. Finish- The Warranty does not apply to the finishes of Auslock branded Smart Locks nor to cosmetic or appearance damage.

3. Claiming on the Au Smart Locks (Auslock) warranty

(a) If you purchased a Auslock branded product from a retailer or other reseller (as opposed to direct from Auslock) and wish to claim on the warranty to the retailer or other reseller, you must, at your own expense:

a. Return the product securely packed to protect against damage to the product; and
b. Provide details of: i. the claim on the warranty ; ii. Proof of original purchase; and iii. Your name, address, email address and telephone number; to the retailer or other reseller from whom you originally purchased the product, within the respective warranty period referred to above.
i. (A) If you purchased a Auslock branded product direct from Auslock or otherwise wish to claim on the Warranty direct to Auslock, you must, at your own expense: I. first contact the Auslock customer service department at the contact details below to: a. provide Auslock of the claim on the warranty; b. organize to provide Auslock with proof of original proof of purchase; and c obtain a sales goods return number;
ii. Securely pack the product to protect against damage to the product;
iii. Include a copy of the original proof of purchase in the packaging
iv. Clearly mark the Sales goods return number on the outside of the packaging; and then return the product direct to Auslock at the address below, within the respective warranty period referred to above.

(B) Smart Locks & accessories returned direct to Auslock without an SGR number may not be accepted by Auslock.

( C) The issue of an SGR number and acceptance of returned products by AUSLOCK staff does not constitute acceptance by Auslock of the claim of the warranty.

Auslock will (authorize the retailer or other reseller from whom you originally purchased the product to) assess any claim you may make on the warranty and if, in Auslocks reasonable opinion, the warranty applies, Auslock will at its own option or cost (or authorise the retailer or other reseller from whom you originally purchased the product to): I. provide you with the same or (if the same product is no longer available ) the closest similar Auslock branded product; II. Repair the product and return it to you; or III. Refund the price you paid for the product. This is the only obligation of Auslock under the warranty. Auslock will bear its own expenses of doing those things, and you must bear any other expenses of claiming on the warranty.

If Smart Locks are returned to Auslock for which, in Auslocks reasonable opinion, the warranty does not apply the products will be returned to you freight collect.

4. Exclusions

The warranty does not apply to:

a. Auslocks branded products which have been improperly installed or fitted or for which the Auslocks installation and fitting instructions have not been followed;

b. Auslocks branded products which have not been properly maintained in accordance with Auslocks care and maintenance recommendations (Auslocks care and maintenance recommendations can be found at auslock.net);

c. Auslocks branded products with which batteries other than those specified by Auslock have been used;

d. Auslocks branded products which have been used in a way or manner not within the scope and limitations of the technical and other specifications for the products published from time to timeby Auslock;

e. Auslocks branded products which are made using components or specifications provided or requested by someone other than Auslock;

f. fair wear and tear; g. Auslocks branded products which have been modified or repaired without the written authorization of Auslock;

h. Auslocks branded products with which substitute or replacement parts or cylinders; other than genuine Auslock parts or cylinders, have been used;

i. Auslocks branded products which have been subject to accident, abuse, misuse, neglect or damage;

j. Defects or deterioration caused to Auslocks branded products from being exposed to corrosives, including (without limitation) vapours, chemicals, abrasive compounds, contamination, pollution, coastal air (all but excluding Stainless steel product- Slim series 31b – SS304 Smart Locks) , salt spray, high humidity;

k. Auslocks branded products which are not new when purchased by the original purchaser;

l. Anyone other than the original purchasers of new Auslocks branded products;

m. Auslocks branded products which are sold by Auslock or a retailer or other reseller of Auslock as “B” class or seconds;

n. Auslocks branded products which were not originally sold in New Zealand by Auslock;

o. Auslocks branded products which have had any of the brands, marks, patented plates, numbers or other information of Auslock on the product defaced or removed;

p. The removal, re-fitment or replacement of Auslocks branded products or associated charges;

q. The personal injury, property damage direct, indirect, special or consequential loss or damage, howsoever caused.

5. Consumer Guarantees Act 2011

Our goods come with guarantees that cannot be excluded under the Australian consumer guarantees act 2011. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure