Frequently Asked Questions

No, a separate charge shall apply for installation service that you can book through Aus Smart Locks or one of our approved dealers.

Check the installation of the lock, and make sure that the cable was installed properly and plugged in securely. Follow the user manual and verify if the spindle of the lock is installed correctly.

Batteries can last between 10 and 12 months, depending on the type and number of batteries and usage.

Yes, you can open the door in two ways:

• Charge the lock using a power bank with an Android cable, then use your card, fingerprint or password
• Use the manual override key provided

Yes, as smart locks are battery-powered, the locking mechanism continues working despite power failures.

Your initial master password is '0000', and you can change it as per the user manual instructions.

Our smart locks allow you to create and store multiple unique user codes, fingerprints and RFID cards. Please refer to the user manual for specific limits.

Yes, you can unlock your smart lock from anywhere with a Wi-Fi connection and Gateway device installed.

Currently, our smart locks work with Alexa and Google Home. We're working on Siri integration for future release.

All Android phones (Android 4.3 or later) and iPhones (iOS9 or later) are compatible with our smart lock's Bluetooth.

• Inspect the cable connector for bent pins
• Ensure the connector is fully inserted
• Try fresh batteries
• Restart the registration process
• When registering, scan your fingerprint at different angles

• Reboot the lock as per manual
• Verify you have the latest app version
• Check if phone and hub are on same 2.4GHz network
• Consult your manual for additional steps

Yes, our locks are IP55-certified water-resistant. They can withstand temperatures from -20°C to 60°C, though we recommend installing them under cover away from direct water contact.

Yes, you receive 2-3 manual override keys (depending on model) and 3 RFID cards with your purchase.