Support & Service

🔍 Prior to Sales Service

We cover all routes of expectations: personal visits, technical & security consultations, and full property site surveys. We’ll educate you face-to-face on how our smart locks work and the advantages they bring.

🤝 In the Sale Period

We provide assurance through our certified Au Smart Locks installers, who offer hands-on product training for your entire team — ensuring seamless integration and confident usage.

🔧 After Sale Services

Repair or Replacement – Guaranteed.
If any Au Smart Lock fails, return it to your distributor or directly to us. We’ll repair or replace it (per warranty terms).

Extended Services Program
We offer flexible warranty extensions for post-warranty peace of mind, backed by product durability and responsive support.