We purchased this lock online following attending the Home Show in Melbourne. We received no confirmation of delivery dates or next steps for over 3 weeks. We tried to call the customer service phone number several times and also left several messages and go no response until late April when just got an email response to say installation had been scheduled. We are happy with the lock and the installer but unhappy with the poor customer service experience.
Sad to say that the finger print option is not providing reliable! Worlds for my partners finger (ie larger finger print) but not reliable for me or a friend who is house sitting. Have tried and retried. Need some help!
This is a smart deadbolt lock , i love that it has the deadbolt and has multiple ways of using it , key pad , key , keycard, remote and you can have multiple person having their own code to enter. It did take a bit of back and forth to finally get it installed by the company however once they were here they were efficient and patient in showing me how to use it .
So overall it is worth the price.
We purchased the lock online after the home show. We were very disappointed that we did not receive any communication about the delivery or installation. We tried to call several times and there was no answer. We finally received an email response after a long wait and the installation was completed. We are happy with the lock and the installer. It would be great if you can improve on customer service and have someone available to answer calls or return messages.