This is a smart deadbolt lock , i love that it has the deadbolt and has multiple ways of using it , key pad , key , keycard, remote and you can have multiple person having their own code to enter. It did take a bit of back and forth to finally get it installed by the company however once they were here they were efficient and patient in showing me how to use it .
So overall it is worth the price.
We purchased the lock online after the home show. We were very disappointed that we did not receive any communication about the delivery or installation. We tried to call several times and there was no answer. We finally received an email response after a long wait and the installation was completed. We are happy with the lock and the installer. It would be great if you can improve on customer service and have someone available to answer calls or return messages.
I purchased a lock from this company 4 weeks ago and paid for installation. I’ve tried calling and emailing them they simply won’t respond or contact me back. I wish I never purchased from them because the process is an absolute headache.I wouldn’t recommend buying from them because they take your money then disappear. I’ve had family and friends interested in buying a smart lock as well but fortunately I told them all to stay away from AU smartlock and go elsewhere. I’m very annoyed and feel I’ve lost my $1200, I wish I never purchased from them!!
Ordered new RFID cards which arrived within three days. Prompt service.
Your installer will not fit, and after sending pics before ordering no one mentioned to check if it was a fire door!
Not happy and want to return for full credit please.