We are very happy with the lock - it seams to be well built and I had no problems connecting to my phone. The installation instructions are a bit vague...so it was a bit fiddly to install, the instructions probably make sense to a locksmith, but not to someone that is installing the lock for the first time, other than that, I fully recommend the lock and would purchase it again.
Customer service was very helpful with providing the right lock, installer did good job and even did clean up after installation
The finger print scanner works a few time then it doesn’t. You can’t instantly lock the door you have to wait for auto lock. If you fail with the finger print or code it automatically sets of an annoying alarm. Not very impressive at all. We installed on our back door. We have another digital deadlock on the front door which is fabulous. Thankful we did install this lock on the front door. Only one person can downloaded app on phone which is useless.
Dear Alison Wheatley,
Thank you for sharing your experience with the T11B Deadlock Series Smart Deadbolt Door Lock. We're sorry to hear that it hasn't met your expectations and appreciate the opportunity to clarify a few points.
Fingerprint Scanner: If you're experiencing inconsistency with the fingerprint scanner, we recommend registering the same fingerprint multiple times. This can improve recognition accuracy, especially if there was any movement during the initial setup.
Auto Lock Function: The auto-lock feature is customizable through the Auslock app, allowing you to adjust the timing or turn off the feature entirely. To manually lock the door, simply press and hold the hash (#) button until the door locks.
Alarm Feature: The alarm is designed to enhance security by alerting you to unauthorized access attempts. We understand it can be surprising, but it's an important feature to protect your home.
App Accessibility: While the app currently supports one user per device, we're constantly working on updates to improve functionality and user experience.
We value your feedback and hope these tips improve your experience with the lock. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.
Best regards,
alby
Well-built lock, found installation quite easy, even with the lackluster Chinese to English instructions....BUT...
You cannot manually lock the door from inside, you need to use app, or open door and lock then shut it again.
'Privacy' lock does nothing more than turn off the electronics, you have to lock from outside or use app.
While lifting handle engages the deadbolt, it does not lock the door.